Support Center

Squeeze Audio develops intuitive audio plugins and software for music producers, sound designers and modern creators. We focus on creative tools that make audio production easier and more enjoyable.

Yes. Our software products are delivered as digital downloads. No physical shipping is required.

Each product page contains information about the product's features, supported formats and system requirements. Please review these details before purchasing.

Demo or trial availability may vary depending on the product. Check the individual product page for available options.

Available payment methods are displayed during checkout. The payment options offered may vary depending on your country and location.

First, check your payment details and make sure your payment method is authorized for online purchases.

You can also try another available payment method or a different browser.

If the issue continues, contact our support team and describe the problem. Please do not share sensitive payment information.

Available checkout options depend on your country and the payment methods supported at checkout.

If you're unable to complete an international order, please contact our support team.

Always complete your payment through the checkout page using an available payment provider.

Never send card numbers, banking passwords or other sensitive payment information through email or support messages.

Please check your inbox and spam folder first.

If a payment appears on your bank statement but you haven't received an order confirmation, contact our support team with the payment date and available order or transaction reference.

Avoid placing the order again until the payment status has been checked.

Check your order confirmation and any available order details.

If you need help locating your receipt or invoice, contact support with your order number.

Refund eligibility depends on the applicable terms and consumer protection laws.

Please contact our support team with your order number and the reason for your request.

Make sure the code has been entered correctly and hasn't expired.

Some promotions may only apply to selected products or orders. If you believe your code should work, contact support.

After completing your order, follow the download instructions provided with your purchase.

Keep your order information for future reference.

First, check your email inbox and spam folder.

If the download information is missing, contact our support team with your order number and purchase details.

If you have access to the correct installer, you can reinstall the software by following the included instructions.

Depending on the product, you may need to activate it again.

When a new version is available, follow the installation instructions provided with that release.

We recommend keeping your original license and purchase information available when updating.

Update availability and pricing may vary depending on the product and release. Please check the relevant product information for details.

Activate your software with your personal serial number.

Open the activation screen, enter your serial number and follow the on-screen instructions.

Your personal serial number is provided with your license purchase.

Please refer to the license information included with your order.

Make sure your serial number is entered exactly as provided.

Check for incorrect characters, missing digits, extra spaces, and whether the serial belongs to the correct product.

If the problem continues, contact our support team.

The number of permitted activations depends on the licensing terms of the product.

Please refer to the applicable license information for details.

License management options may vary by product.

If a Deactivate or Remove License option is available, follow the instructions provided inside the software.

Licenses are generally issued for individual products unless a bundle or another licensing arrangement states otherwise.

Operating system compatibility depends on the product.

Please check the technical specifications before downloading or purchasing.

Depending on the product, available formats may include VST3 and AU (Audio Units).

Always check the product page for supported formats.

Our audio plugins are designed for compatible digital audio workstations that support the provided plugin format.

Compatibility depends on your DAW, operating system and the installed plugin version.

Download the software and follow the instructions included with the product.

When installing audio plugins, restart your DAW to ensure the plugin is detected.

Standard plugin locations include:

VST3
/Library/Audio/Plug-Ins/VST3

Audio Units
/Library/Audio/Plug-Ins/Components

Installation locations can vary depending on the product.

Restart your DAW and verify that the correct plugin format has been installed.

If the plugin is still missing, try rescanning your plugins through your DAW's plugin manager.

Make sure your audio device, signal routing and input/output levels are configured correctly.

For audio effects, also check the bypass state and Mix settings where available.

Restart the application or DAW and check whether the installed software version is compatible with your operating system.

If the issue continues, record any error messages and the steps that caused the crash.

Restart your DAW and reopen the plugin window.

Make sure your operating system and DAW meet the product's requirements.

You can reach us through the contact form on our website.

Please include your product name, software version, operating system, DAW version (if applicable), and a description of the problem.

Screenshots and error messages can help us identify the issue.